Medical
Storz & Bickel
Smooth quality management through wiki technology
TESTIMONIAL
“Due to the web-based collaboration, the integration of colleagues from the USA was possible without any problems. Mobile access to documents, for example from home offices, is now possible thanks to nuveon mWiki."
Martina Mahner, assistant to the technical management in the area of quality management
HOW IT BEGAN
The challenge
In order to continue to meet the high demands in the future, the underlying documents for comprehensive quality management had to be stored in a structured manner and made usable for all employees.
Up to now, STORZ & BICKEL handled these processes on paper and partly electronically. Information was spread across employees' mailboxes or local file storage. This made it more difficult to access this content together, which ultimately affected the workflow.
A suitable answer had to be found to improve productivity, increase transparency and enhance collaboration. The goal was the realization of an IT-supported quality management manual. A flexible system was sought that could be used across departments and locations.
STORZ & BICKEL opted for nuveon mWiki – a highly flexible platform based on wiki technology. This Web 2.0-enabled solution is characterized by extensive scalability and device independence - two aspects that strengthened the decision in favor of the nuveon platform.
TEAMWORK
The solution
In an introductory phase of just 3 months, nuveon mWiki was integrated into the operational processes of STORZ & BICKEL. Since then, the solution has served as a central communication platform for all employees. The professional service provided by the nuveon team was the basis for the seamless implementation in the existing business processes.
The distributed filing of documents has given way to central, web-based filing. Within a very short time, this intranet-based solution has developed into a communication medium that facilitates information sharing and at the same time supports access to work processes and instructions in quality management.
The openness of the new system is a great advantage for everyone involved. "Due to the web-based collaboration, the integration of colleagues from the USA was possible without any problems. Mobile access to documents, for example from home offices, is now possible thanks to nuveon mWiki," explains Martina Mahner, assistant to the technical manager in the quality management department at STORZ & BICKEL .
The company not only benefits from the rapid integration of all those involved in the flow of information. Because the system documents all changes as part of efficient version management, which means that even accidental deletion of documents can be undone.
IMPACT
benefits
With nuveon's mWiki, STORZ & BICKEL has introduced a platform for communication and collaboration that has improved organizational discipline in all areas of the company. Changes can be traced at any time and access and distribution of information has been simplified throughout. All employees benefit from this.
"For more than 3 years we have been implementing quality management in our company with nuveon. The high scalability of the solution and the possibility of linking it to external systems pays off for us time and again in everyday life and thus contributes to the satisfaction of our customers," says Berthold Maier, Technical manager at STORZ & BICKEL, convinced of the solution.
In the meantime, the wiki-based platform no longer only serves as a central quality management manual. The simple and understandable operation of nuveon mWiki has increased acceptance, so that more and more documents are finding their way into the flexible system. It is therefore being expanded into a document management system, which includes, for example, certificates, non-disclosure agreements and technical documentation.
A close relationship with the specialists from nuveon will continue to be important for the project managers in the future. “Being able to influence the further design of the solution is an unbeatable advantage from the user's point of view. Functions that are important to us, such as searching within files, have now found their way into nuveon mWiki. We really appreciate this high level of flexibility,” sums up Berthold Maier.
